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Director of Finance and Operations

Job Title: Director of Finance and Operations
Contract Type: Permanent
Location: City of London, London
Industry:
Salary: £70000 - £80000 per annum
Reference: 608_1597685035
Contact Name: Harper May
Contact Email: cvs@harpermay.com
Job Published: August 17, 2020 18:23

Job Description

An extremely entrepreneurial and fast growing fintech business are currently looking for a director of Finance and Operations. The role is an excellent position for someone that is looking for a high growth business and entrepreneurial environment.

Job duties:

  • Producing monthly management accounts for board review
  • Managing budget and forecast for the business
  • Running day to day finance, reviewing KPIs and performing analysis on the business
  • Being involved in strategy for the business implementing
  • Monitoring subjects and volume of complaints to identify trends and formulating solutions to address the issue or more efficiently manage resolution process.
  • Preparation of reports relating to customer complaint levels to update business of trends in complaints and customer satisfaction
  • Keeping an inventory of customer complaints in order to review them and improve the standards of the company
  • Regular meetings feeding into product development team with proposals on how we can better serve our customers through product changes.
  • Supervision of customer service function to ensure timely and accurate responses.
  • Arranging requisite workshops and training where we need to improve quality of customer response.
  • This is a senior role in the business, we are expecting the successful applicant to take ownership of both overall customer satisfaction and individual complaints