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Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Permanent
Location: City of London, London
Industry:
Salary: £25000 - £30000 per annum
Reference: 607_1612199289
Contact Name: Harper May
Contact Email: cvs@harpermay.com
Job Published: February 01, 2021 17:08

Job Description

Market-leading award-winning finance and technology innovator has an opportunity for a Senior Customer Success Manager. The main functions of the role is to own and manage customer relationships and develop client engagement and success. An outstanding opportunity to develop your skills and career prospects.

Primary responsibilities as Senior Customer Success Manager:

  • Own and manage account relationships
  • Manage services delivery to SLAs
  • Service review calls and meetings
  • Documenting and reporting client feedback
  • Acting as an escalation point for service issues
  • Developing and implementing processes and procedures for account management
  • Aid cross-selling and co-ordination with sales teams Required skills and experience for Senior Customer Success Manager
  • Customer Success Manager or Account Manager
  • Financial services / FinTech sector experience
  • Organised and disciplined

Requirements:

  • Degree educated
  • Experience working within financial services / fintech
  • Experience within a sales type role before

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