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Chief Customer Officer

Job Title: Chief Customer Officer
Contract Type: Permanent
Location: London, England
Industry:
Salary: £120000 - £150000 per annum
Reference: 607_1610727310
Contact Name: Harper May
Contact Email: cvs@harpermay.com
Job Published: January 15, 2021 16:15

Job Description

Our client is a visionary fintech platform, offering both B2B and B2C services, are looking for a Global Chief Customer Officer to lead a customer services / sales team. Having received large venture capitalist backing, they have built and developed a successful platform from an early stage business to now generating over £80m in revenues. As CCO you will have huge autonomy to set the vision for the business as it continues its rapid scaling.

Responsibilities

  • Develop and implement strategic customer services, sales plans and forecasts to shape the commercial path to support growth of the company
  • Compile and review competitor products, sales activities with constant evaluation of the strategic priorities
  • Build best in class customer service / sales team (over 200 staff)
  • Build long term relationships with key clientele
  • Identify market opportunities and lead the assessment and prioritization of geographic as well as market segments
  • Lead development of the B2C sales strategy in order to increase market penetration and sales growth
  • Ensure ongoing and proactive contact with international, national, and local media to maintain a strong global network of known media contacts

Requirements

  • Proven executive experience in the fintech industry / gaming / blockchain / financial services
  • Experience and positive track record with executing business partnerships
  • Excellent understanding of the digital landscape and payment sector
  • Excellent mentoring, coaching and people management skills
  • Ability to be hands-on as well as strategic
  • A confident and persuasive leader and speaker, adept at confidently delivering compelling presentations to customers, media representatives, and investors
  • Willingness to travel

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